Refund policy
At BUILT GARAGE, we want you to be satisfied with your purchase. If you have an issue with an order, please contact us as soon as possible so that we can assist you.
Returns
We accept returns where permitted by applicable South African consumer law.
If you have changed your mind about a purchase, you may be entitled to cancel a qualifying online transaction within the applicable cooling-off period. Where applicable, the direct cost of returning the goods may be for the customer's account.
Returned products should be unused, undamaged and, where reasonably possible, in their original packaging with all accessories and components included.
Certain products may not be eligible for return where permitted by law, including personalised or custom-made products and products that cannot reasonably be returned due to their nature.
Damaged, Incorrect or Defective Products
If you receive a product that is damaged, defective, incorrect or does not correspond with your order, please contact us as soon as possible.
Under the Consumer Protection Act, qualifying defective goods may be returned within six months of delivery, subject to the applicable requirements of the Act. Where the statutory requirements are met, the applicable remedy may include repair, replacement or refund.
Please provide:
- Your order number
- Your name and contact details
- A description of the issue
- Photographs or videos where appropriate
We may request that the product be returned for inspection.
Refunds
Once a return has been received and assessed, we will notify you whether the return has been approved.
Approved refunds will be processed using the original payment method where reasonably possible.
Refund processing times may vary depending on the payment provider or bank.
Contact Us
For return or refund enquiries, please contact us through our website or email:
BUILT GARAGE
Email: sales@builtgarage.co.za
Website: builtgarage.co.za